Table of Contents
General Terms and Conditions of Use of the Website General Conditions of Sale
TERMS AND CONDITIONS OF SALE
The following Terms and Conditions of Sale together govern the offer and sale of products on our website “BELCRAFT.com”.
The products purchased on BELCRAFT.com are sold directly by OMOGENEA SRL has its registered office in Italy, Via Guglielmo Tesi, 123 – 50013 Campi Bisenzio FI, Iscr. Reg. Imp. FI-2015-53527, Numero REA FI-638394, C.F. e P.IVA n. IT06561900488, Cap. Soc. Euro 10.000 int. vers.
If you need any assistance, contact us at info@belcraft.com .
1. Registration
1.1
If you want to use the Services you must be an adult user, register on BELCRAFT.com creating your BELCRAFT account and accept these terms and conditions for using the services. Registration is free. To create your BELCRAFT account, you will need to fill out the registration form by entering the required information and guarantee to BELCRAFT that the information provided during the registration process is complete, correct and truthful. We will send you an email to confirm your registration. We remind you that the credentials to access your BELCRAFT account must be used exclusively by you and cannot be transferred to third parties.
1.2
It may be necessary to use electronic communication channels for the provision of some services (such as e-mail, SMS or telephone). If you don’t want to use one of these specific services, please notify to
2. Duration and termination
2.1
Registration with the services will be effective from the moment you receive the confirmation email and for the entire period in which you use the services.
2.2
You may, at any time and for any reason, cancel your subscription to the services by sending a request to our Customer Service (info@belcraft.com). In case you have exercised the right of withdrawal, we will send you an email to confirm the cancellation from the services.
2.3
BELCRAFT reserves the right to cancel your registration to the services in case of violation of the provisions contained in these Conditions, or in the event that complete, truthful and correct personal data has not been provided, without prejudice to the right to compensation for the damage suffered. BELCRAFT also reserves the right to temporarily suspend, without prior notice, the provision of the services for the time necessary for technical interventions necessary and/or appropriate to improve the quality of the services. BELCRAFT may, at any time, interrupt the provision of the services for security reasons.
3. How to Execute a Contract with BELCRAFT
3.1
To place an order for the purchase of one or more products on BELCRAFT.com, you must fill out the online order form and send it electronically to BELCRAFT, following the relevant instructions.
3.2
An order shall be deemed submitted when BELCRAFT receives your order form electronically and the order information has been verified as correct.
3.3
Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale.
3.4
The order form will be filed in our data base for the time required to process your order and as provided by law.
3.5
The submission of orders to BELCRAFT must be in English.
3.6
After your order form has been submitted, BELCRAFT will process your order.
3.7
BELCRAFT may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that BELCRAFT has not carried out your purchase order specifying the reasons thereof.
3.8
BELCRAFT is not responsible for variation in the color and texture because are part of the natural quality and aesthetic of the leather.
3.9
By submitting an order form to BELCRAFT, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale in your contract with BELCRAFT. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on BELCRAFT.com.
3.10
Upon submission of an order form, BELCRAFT shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products’ main characteristics, detailed information on price, terms of payment).
4. Guarantees and Product Price Indication
4.1
The main characteristics of products are shown on BELCRAFT.com on each product page. The products offered for sale on BELCRAFT.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
4.2
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
4.3
Orders made from a country site different from the one you are shipping to, or to addresses to which BELCRAFT cannot ship, will be automatically cancelled.
5. Payments
5.1
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
5.2
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Unicredit or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by BELCRAFT except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
6. Value Vouchers
6.1
Value vouchers are personalized codes, also referred to as BELCRAFTCODES, which allow you to take advantage of a discount on your purchase on BELCRAFT.com.
6.2
Restrictions to the use of value vouchers:
a. The value voucher can be used only once, with the exception of returns;
b. The value voucher cannot under any circumstances be exchanged for money;
c. You may not use more than one value voucher per order;
d. The value voucher can be applied only to one item per order;
e. The value voucher can be applied only to items with a higher value than the voucher itself;
7. Shipping and Delivery of the Products
7.1
BELCRAFT shipments are carried by trusted couriers.
7.2
It’s possible to ship some products with EXPEDITED delivery to be able to deliver you the item within 2 working days after the order, otherwise all our shipments will be shipped with STANDARD delivery in 3-5 working days.
7.3
For Italy Country the STANDARD shipment cost is starting from 5.00 €, while for Germany, France and United Kingdom Countries the STANDARD shipment cost is starting from 6.95 €.
7.4
Shipment costs are different for volume and weight generated by the item.
8. Customer Care
8.1
For any information contact us at info@belcraft.com
8.2
We will remove comments of all types that contain impolite language, vulgarity and insults aimed at those who run or moderate the site or other users. We will not tolerate any offensive comments aimed at minorities, whether ethnic, political, religious or otherwise.
8.3
The violation of copyright and/or the use of registered trademarks without prior permission is not permitted. We remind you therefore that illegal activity which discredits, threatens or spreads third party data without being authorized will not be tolerated. In this case, we will contact the necessary authorities.
9. Consumer Rights, Exchanges and Returns of Products, in accordance with consumer protection legislation
9.1
In accordance with consumer protection legislation, you have the right to cancel your contract with BELCRAFT in relation to products purchased from BELCRAFT.com, excepting for personalized items, without any penalty and for any reason, by notifying BELCRAFT in writing within fourteen (14) calendar days, beginning on the day you receive the products. .
9.2
The personalized item cannot be refund, except for defects of the product.
9.3
You should return the products contacting directly BELCRAFT at info@belcraft.com, giving us your number of order and the date. BELCRAFT will response to you with all necessary instructions.
9.4
To return the products:
a. the products should not have been used, worn, washed or damaged;
b. the identification tag should still be attached to the products with the disposable seal;
c. the products should be returned, complete and unused, with their original packaging;
d. the products should be returned to BELCRAFT within seven (14) working days following notification to BELCRAFT of the damaged or defective product or BELCRAFT error.
9.5
BELCRAFT will process the payment to refund you within 14 days after have received and verified the product.
10. Amendments and updates
10.1
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on BELCRAFT.com.
20 September 2018
RETURN POLICY
9.1
In accordance with consumer protection legislation, you have the right to cancel your contract with BELCRAFT in relation to products purchased from BELCRAFT.com, excepting for personalized items, without any penalty and for any reason, by notifying BELCRAFT in writing within fourteen (14) calendar days, beginning on the day you receive the products. .
9.2
The personalized item cannot be refund, except for defects of the product.
9.3
You should return the products contacting directly BELCRAFT at info@belcraft.com, giving us your number of order and the date. BELCRAFT will response to you with all necessary instructions.
9.4
To return the products:
a. the products should not have been used, worn, washed or damaged;
b. the identification tag should still be attached to the products with the disposable seal;
c. the products should be returned, complete and unused, with their original packaging;
d. the products should be returned to BELCRAFT within seven (14) working days following notification to BELCRAFT of the damaged or defective product or BELCRAFT error.
9.5
BELCRAFT will process the payment to refund you within 14 days after have received and verified the product.
COOKIE POLICY
Data Controller
The use of cookies by by OMOGENEA SRL has its registered office in Italy, Via Guglielmo Tesi, 123 – 50013 Campi Bisenzio FI, Iscr. Reg. Imp. FI-2015-53527, Numero REA FI-638394, C.F. e P.IVA n. IT06561900488, Cap. Soc. Euro 10.000 int. vers., falls under the Manager’s privacy policy, in conformity with the terms of Legislative Decree 196/03 of the Personal Data Protection Code (Privacy Code) and the Order of 8 May 2014, “Identification of the simplified procedures for providing information and getting consent for the use of cookies” from the Italian Data Protection Authority. Pursuant to Art. 13 of the Privacy Code, we inform you that OMOGENEA SRL, as Data Controller, acts in conformity with the terms of the corresponding legislation.
What is a cookie and what is its purpose?
A cookie is a small file that is sent to the browser and saved on your device when you visit a website like belcraft.com (“the website”). Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalise your navigation experience by remembering your preferences (for example, remembering the language and currency you set, in order to recognise you at the next visit, etc.).
Which cookies do we use and for what purposes?
Our website uses various types of first party cookies (organized and managed by OMOGENEA SRL), and third party cooks (organized and managed by third parties based on their own individual privacy policies and not under the control of OMOGENEA SRL) and similar technologies, each of which has a specific function. Below is a table explaining them.
Type of Cookie
Navigation cookie:
From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognising the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognised and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.
Functional cookies:
Questi cookie permettono, in base alla tua richiesta espressa, di riconoscerti agli accessi successivi, in modo da non dover inserire i tuoi dati ad ogni visita (ad es: ‘Riconoscimi la prossima volta’). Se hai aggiunto articoli alla tua Shopping Bag e chiuso la sessione senza completare l’acquisto e senza eliminarli, questi cookie ti consentono di continuare lo shopping la volta successiva che accedi al sito (entro un periodo limitato) ritrovando gli articoli selezionati. I cookie funzionali non sono indispensabili al funzionamento del sito, ma migliorano la qualità e l’esperienza della navigazione.
Analytical cookies :
These cookies allow, based on your express request, for you to be recognised when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”). If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period,) finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience. These first party cookies are the property of OMOGENEA SRL (the site manager) and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. OMOGENEA SRL treats the results of these analyses anonymously and exclusively for statistical purposes only.
Cookie di marketing e profilazione di prima e terza parte:
These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third part companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting).
Our own and third party marketing and profiling cookies:
Questi cookie sono volti a creare profili relativi all’utente al fine di inviare messaggi commerciali che incontrano le preferenze manifestate durante la visita o per migliorare la tua esperienza di navigazione: mentre navighi sul nostro sito questi cookie sono utili per mostrarti prodotti di tuo interesse o simili a quelli che hai visualizzato. Sono cookie di terza parte quelli inviati da società terze di nostra fiducia. Questi cookie permettono di offrirti la nostra proposta commerciale su altri siti web affiliati (retargeting). Sui cookie di terza parte non abbiamo il controllo delle informazioni fornite dal cookie e non abbiamo accesso a tali dati. Queste informazioni sono controllate totalmente dalle società terze secondo quanto descritto nelle rispettive policy.
Social Network Cookies
These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:
Facebook: http://www.facebook.com/about/privacy/
Google+: http://www.google.com/intl/it/policies/privacy/
Twitter: http://twitter.com/privacy
Instagram: https://instagram.com/legal/cookies/
YouTube: https://www.youtube.com/static?template=privacy_guidelines
How can I disable cookies and manage my preferences?
Browser The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.
Access to Data and Customer Care
You may freely and at any time exercise all of your rights pursuant to Art. 7 of the Privacy Code, or receive assistance and explanations on how to provide your consent or selective refusal, or on how to delete cookies from your browser, by sending an e-mail to info@belcraft.com.
PRIVACY POLICY
Welcome to our website BELCRAFT.com. Your privacy and the security of your personal data are very important by BELCRAFT, so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.
Below you will find the main information on the processing of your personal data by BELCRAFT in relation to your browsing of BELCRAFT.com and the use of the services offered.
Who is the Data Controller?
Below is the main information on the processing of your personal data carried out by OMOGENEA SRL, Via Guglielmo Tesi, 123 – 50013 Campi Bisenzio ITALY – Vat Number: IT06561900488 , as Data Controller. For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our customer care by writing to info@belcraft.com or certified email omogeneasrl@pec.it .
If you wish, you can also contact our Data Protection Officer (DPO) by writing to info@belcraft.com
What data do we process and why?
The personal data that BELCRAFT processes is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on BELCRAFT.com. BELCRAFT can then collect data about you, for example, personal details such as name and surname, shipping address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:
– conclude and execute the purchase contract for goods offered on BELCRAFT.com;
– provide you with the services of BELCRAFT.com such as subscription to the newsletter;
– allow registration to the site and use of services reserved for registered users;
– manage your requests forwarded to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service that you have specifically requested. We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, in order to improve our offer and our services.
Who will process your data?
Your personal data is processed by personnel duly authorised by BELCRAFT as Data Controller. For organisational and functional needs related to the provision of services on BELCRAFT.com, your data could also be processed by our suppliers. The latter have been evaluated and chosen by BELCRAFT for their proven reliability and competence.
How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the processing purpose: for example, the data collected during the purchase of goods on BELCRAFT.com is processed until the conclusion of all administrative and accounting formalities are therefore stored in accordance with local tax legislation (ten years), that which is used to send you our newsletter until you ask us to stop sending it.
What are your rights?
At any time, depending on the specific processing, you may: revoke your consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration and in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive your personal data in possession of BELCRAFT in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Italian Data Protection Authority (http://www.garanteprivacy.it/).
This information may be subject to changes and additions over time, so we invite you to check the contents periodically. Where possible, we will try to immediately inform you of any changes made.